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Your e-mail list is your most valuable tactical tool in your marketing kit. It’s your direct connection with customers. It’s where you’ll find your raving fans. It’s full of people who want to hear from you. So take this rough piece of coal and polish it into a diamond, so when you connect with your [...]

You can probably guess why I love the Super Bowl, even though I don’t watch professional sports during the season: the ads. I love getting blown away by some wildly creative ad: one that takes advantage of the limited time, that makes you smile or say “Wow,” that make you want to know more about [...]

When I moved from bustling Boston to the California wine country in 2001, there was a period of adjustment. It took 5 months of teeth gnashing and hair-tearing before I accepted the fact that print jobs would take longer (a lot longer), nobody had the latest technology (PDFs? Never heard of ‘em!), and there was [...]